For any threats or suspicious packages received or found:
- Call 9-1-1 and provide information as to how the threat was received (letter, note, telephone).
- Do not touch, handle, or move a suspicious object.
- Evacuate the area immediately and take your belongings with you, if possible.
- Wash your hands with soap and water for at least one minute.
- Notify your supervisor.
If you receive a phone threat:
- Keep your voice calm.
- Keep the caller on the phone to obtain as much information as possible.
- Pay close attention to details and take notes.
- Ask questions
- When will it explode?
- Where is it right now?
- What does it look like?
- What kind of bomb / threat is it?
- Where did you leave it?
- Did you place a bomb?
- Who is the target?
- Why did you plant it?
- Where are you?
- What is your name?
- Notes to document
- Date, time and phone number, if available, of call
- Age and gender of caller
- Speech patterns (accent, tone)
- Emotional state (angry, agitated, calm, etc)
- Background noise (traffic, people talking and accents, music and type, etc.)
- Caller’s message, conversation, comments
What to look for when receiving a suspicious letter or package:
- No return address and / or addressed incorrectly
- Restrictive markings
- Misspelled words
- Unknown powder or substance, stains and/or discoloration on wrapping
- Possibly mailed from a foreign country
- Excessive postage and/or tape
- Strange odor
- Rigid or bulky
- Lopsided or uneven
- Protruding wires